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- Worked closely with MSN portal owners to understand current channels, translate local needs to feature requests for internal development teams and external vendors- Managed projects and relationships with internal teams (U.K, U.S. and Ireland), and offshore international vendors that are located in China and India, in charge of delivering media solutions and features to MSN Canada portal- Collaborated with media strategists and sales teams to propose sales and advertising solutions to potential as well as existing customers- Deployed and tested new features delivered, provided training to local portal team and collected feedbacks on features accordingly - Reported to Director of Customer Support, led project teams to develop, build and deliver Operations Support Systems (OSS) / Business Support Systems (BSS) software solutions to major and growing North America telecommunication customers such as Rogers and EastLink in Canada, and Bend in the U.S.- Provided on-site professional services that includes delivering project plans and basic PMP services to customers,Cheap Lacoste Polo Shirts analyzing and managing complex issues, delegating corresponding tasks to support personnel, cheap Wholesale nike shoes engineering (offshore team in India) and QA teams- Designed, developed and implemented quality programs and processes to inject quality principles into all stages of the software development life cycle- Led a team to design and deliver new internal programs – Departmental Intranet site construction, customer support and issue escalation process improvements - Provided consulting services on Scientific Research & Experimental development (SR&ED) tax credit program- Excelled in client consultation, from technical staff to executives, to understand their business, and determine the SR&ED eligibility of their projects- Summarized and documented the clients’ needs, serviced customers asCheap Lacoste Polo ShirtsCheap Nike shoes
prime advisor on technical subjects and coordinated the end-to-end service delivered to customers- Designed and developed an internal document management system by using Access database and Visual Basic for Applications (VBA)
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